September 20, 2018

Update 4 pm EST:

Our engineers discovered a problem that was impacting Twitter connectivity and publishing. This issue clearly was not originating in Social Report systems and we have contacted Twitter for help.

 

Update 9:25 pm EST:

We were able to get a reply from the Twitter team and now understand what needs to be done to address the issue. Our team is going to work through the night on addressing this problem

 

Please note that this will not impact the availability of reporting data and analytics. All data will be downloaded as soon as services are restored. Please also note that any failed posts will also be republished.

 

September 21, 2018

Update 11 am EST:

Our engineers have addressed this issue and all scheduling & reporting for Twitter is not back to normal. All reporting data not analyzed before this update is being downloaded and will available in reporting within the next 24-48 hours.