After working all weekend to restore more functionality, we’re pleased to announce that we have implemented a fix for Instagram Analytics and Facebook Ad Management on Social Report!
We understand how essential this information is to your business and appreciate your feedback and patience throughout this time. The fix has just been pushed, and it can take a few days to repopulate so please let us know if you run into any issues. We will continue to work on restoring functionality, adding features, and sharing updates when we have them.
How do you get these features back up for your Social Report projects?
In order to get Instagram Analytics and Facebook Ad Management connected to your accounts, you will simply need to re-authenticate.
IMPORTANT: When reconnecting a profile, DO NOT DISCONNECT the profile from the project. Doing so will also delete all data in the platform including reports and scheduled posts.
Reconnecting a social profile is as easy as following the same steps you took when you originally connected it.
Reconnecting a Profile
Click the (+) sign on the upper right hand of the dashboard and select the profile you wish to reconnect.
Once you've selected the network, follow the prompts to login, accept all permissions and connect the profile.
Once again, please note: Do NOT disconnect your profiles. Doing so will cause you to lose your data.
If you have any questions, please contact our support team at Support@SocialReport.com.